These Terms & Conditions govern the use of our online flower delivery service, operated by Elephant and Castle Florist. When you place an order with us through our website, you agree to comply with and be bound by these Terms, in addition to any other policies or notices posted on our site. These Terms apply to all customers using our service in Elephant and Castle and its surrounding areas, ensuring clarity and security for every online transaction.
Placing an order with Elephant and Castle Florist for online flower delivery in Elephant and Castle is straightforward. Please review the following steps to understand how your order will be processed:
Please note: The order acknowledgment email does not constitute acceptance of your order. Acceptance and the formation of a contract between you and Elephant and Castle Florist occur when we send you a further email to confirm dispatch of your items.
All products displayed on our website are subject to availability. Occasionally, due to seasonal variations or supply interruptions, it may be necessary to substitute particular flowers or products. If substitution is required, we will ensure that the quality and value of the delivered items are equal to, or greater than, those ordered. We will make reasonable efforts to contact you in advance, but your order will not be delayed due to necessary substitutions.
All prices listed on our website are inclusive of VAT, where applicable, and are displayed in GBP (£). The price you pay is the price displayed at the time of order, subject to confirmation in your order acknowledgment.
Payments must be made in full at the time of ordering using one of the secure payment methods offered at checkout. Accepted payment methods typically include major credit cards, debit cards, and selected payment gateways. Your order will not be dispatched until payment is received in full and has cleared our systems.
We offer online flower delivery across Elephant and Castle and the surrounding areas. Delivery charges, if applicable, will be indicated at checkout before completing your purchase. We strive to deliver your order on your preferred date, but specific times cannot always be guaranteed due to factors beyond our control.
Please ensure that the delivery address provided is accurate and complete. If a delivery is attempted and unable to be completed due to incorrect information or absence of the recipient, alternative arrangements will be considered, but we cannot guarantee redelivery on the same day. In such cases, a redelivery charge may apply. Once a delivery has been made to the address specified in your order, responsibility for the items transfers to you or the intended recipient.
If you wish to amend or cancel your order, please contact us as soon as possible and, where feasible, at least 24 hours before the requested delivery date. While we strive to accommodate all amendment and cancellation requests, we cannot guarantee changes once the order is in preparation or has been dispatched.
For perishable items, such as fresh flowers, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once your order has been fulfilled or is being prepared. For non-perishable items, you have up to 14 days after delivery to cancel your order, provided the items are returned unused and in their original packaging. Refunds for cancellations will be processed as soon as possible and usually within 7 working days of our receipt of your cancellation request or returned items, as appropriate.
Your satisfaction is important to us. Due to the perishable nature of flowers, refunds or replacements may be offered for items that are damaged on arrival or not as described. Where goods are clearly faulty or do not meet our specified standards, please notify us within 24 hours of delivery. We may request photographic evidence to process your complaint.
For non-perishable items, you may return unused goods within 14 days of receipt for a full refund, provided they are in resaleable condition. You are responsible for return shipping costs unless the product is faulty or incorrectly supplied by us. Refunds will be made to the original payment method as soon as the returned items are received and checked.
Our total liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. Elephant and Castle Florist will not be responsible for indirect losses, including but not limited to loss of income, revenue, profits, business, anticipated savings, data, or goodwill, whether arising in contract, tort, or otherwise.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.
You agree to use our website and services lawfully and not to cause disruption, offence, or harm to us, other customers, or third parties. You are responsible for ensuring that your account details, delivery address, and payment information are complete and accurate. Any loss or delay resulting from incorrect or incomplete data is your responsibility.
All content included on our website, such as images, logos, product descriptions, and design, belong to Elephant and Castle Florist or our licensors. You may not reproduce, duplicate, copy, sell, or otherwise exploit our content for any commercial purpose without our express written consent.
We are committed to protecting your privacy and processing your personal data in accordance with data protection laws in the UK, including the UK GDPR and Data Protection Act 2018. Your information is used solely to process your order and deliver our services. Please refer to our Privacy Policy for further details on how your data is managed and protected.
We will not be held responsible for any failure to perform our obligations under these Terms where such failure arises from events outside our reasonable control. These events include, but are not limited to, natural disasters, extreme weather conditions, acts of terrorism, strikes, pandemics, or breakdown of transport systems. In such events, we will contact you to discuss possible solutions and options.
We reserve the right to amend these Terms & Conditions from time to time to reflect changes in legislation, our business practices, or for any other relevant reason. Updated versions will be posted on our website and will become effective immediately upon posting. It is your responsibility to review the Terms regularly before placing an order.
These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed and construed in accordance with the laws of England and Wales.
By using our website and services, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims that may arise.
If you have any questions regarding these Terms & Conditions or need assistance with an order, please use the contact form provided on our website. Our customer service team is dedicated to ensuring a smooth online flower delivery experience throughout Elephant and Castle and the surrounding areas.
These Terms & Conditions, together with our Privacy Policy and any other documents expressly referred to herein, constitute the entire agreement between you and Elephant and Castle Florist relating to your use of our website and services, superseding any previous agreements or understandings.
Thank you for choosing Elephant and Castle Florist for your online flower delivery needs across Elephant and Castle and neighbouring areas. Your custom and trust are greatly appreciated.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elephant and Castle, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elephant and Castle.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
