At Elephant and Castle Florist, we pride ourselves on being a trusted local florist dedicated to serving households and businesses in the Elephant and Castle area. We stand behind the quality and freshness of every floral arrangement we deliver. Our fresh flowers guarantee ensures that your flowers will arrive in peak condition, bringing beauty and joy to your space for as long as possible.
We make every effort to carefully package and deliver your flowers so they arrive fresh and beautiful. In the unlikely event that your flowers arrive damaged or not as described, please contact us within 24 hours of delivery. To help us resolve your concern swiftly, we may ask for photos of the damaged flowers and packaging. Once verified, we will arrange an appropriate solution as described below.
To uphold our fresh flowers guarantee in Elephant and Castle, our arrangements are carefully selected and prepared for each order. We guarantee the freshness of our bouquets for a minimum of five days from the time of delivery, provided that the flowers are cared for according to our care instructions. If, within this period, your flowers do not meet your expectations for freshness, please let us know so we can address your concerns.
Your satisfaction is very important to us. If flowers arrive damaged or fail to meet our freshness standards within the guaranteed window, we offer the following resolutions:
We assess each situation individually to ensure a fair outcome. We may request photos and details in order to process your replacement or refund.
We work hard to ensure every delivery from Elephant and Castle Florist brings delight and satisfaction. However, if you have a complaint regarding your order or our service, we are here to help. Please contact us as soon as possible after receiving your flowers, providing your order details and a clear description of your concern.
Our team will acknowledge your complaint promptly and aim to resolve it within 48 hours. We handle each complaint with care and professionalism, as part of our commitment to being a trusted local florist for the Elephant and Castle community.
As your local Elephant and Castle florist, we are dedicated to building lasting relationships with customers in our neighbourhood. We serve homes, offices, shops, and local businesses, always striving to exceed your expectations. Our reputation for quality flowers and responsive service is very important to us—if you're ever unsatisfied, we want to put things right.
Your trust in us means everything. Should you ever need to discuss an order, request a return or refund, or share a concern, please reach out. We value your feedback and look forward to continuing to serve you with the freshest flowers in Elephant and Castle.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
